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Privacy Policy & Cookie Policy – information about processing of personal data
This policy is intended to describe the management methods of this website, pursuant to Regulation ( EU ) 2016/679 about the protection of personal data ( hereinafter “GDPR” or “Regulation” ), with reference to the processing of personal data of the users/visitors that consult it. This policy is intended as information pursuant to art. 13 of the GDPR for subjects who interact with the services offered by the website they are visiting.
This policy concerns websites www.thermomat.com, www.download.thermomat.com and www.everlifedesign.it shop.everlifedesign.it, riservato.everlifedesign.it ( hereinafter, generally, “the website”) and not other websites that may be consulted by the user by browsing the links on the site, for which reference should be made to the information provided by other sites regarding their privacy management.
Detailed information on the processing of personal data is reported in the sections of the text relating to the individual services offered, with the aim of defining limits and methods of data processing for each service, on the basis of which the visitor can, if requested under the law, freely express their consent and possibly authorize the collection of data and their subsequent use.
Data Controllers and Managers
Thermomat group is made up of the following companies:
Thermomat Srl a socio unico ( hereinafter also called only “Thermomat”) P.IVA 01684040205 based in Via M. Curie 7, 46034 Borgo Virgilio (MN) Italia, e-mail info@thermomat.com
Thermomat Saniline Srl a socio unico (hereinafter also indicated with the brand “Everlifedesign”) P.IVA 02001770201 based in Via M. Curie 7, 46034 Borgo Virgilio (MN) Italia, contact e-mail info@everlifedesign.it
Website www.thermomat.com: Thermomat Srl a socio unico is the Data Controller for personal data processed for technical purposes concerning the provision and operation of the website and to manage the requests of information received from the website.
Website www.everlifedesign.it, shop.everlifedesign.it, riservato.everlifedesign.it : Thermomat Saniline Srl a socio unico is the Data Controller for personal data processed for technical purposes by the above mentioned websites, concerning the provision and operation of the website and to manage the requests of information received from the website; for the management of the account signed in; for the management of personal data of the users that place orders online and related to their purchase preferences.
For all the websites listed, both companies are joint controllers pursuant to art. 26 of the GDPR, as regards the processing of data carried out for marketing and promotional purposes, are jointly and severally liable for the phases of collection and subsequent use of personal data for marketing purposes and jointly determine how the data will be stored and who will be able to access the information collected from the site.
With regard to the management of the data presented on the website or collected through it, the company Thermomat Srl a socio unico is appointed as data processor which, for common marketing purposes, is called upon to manage the registration, organization, storage, processing phases, selection, extraction of personal data of users, customers and potential customers.
Furthermore, personal data may be processed by third parties in charge of managing the services provided through the website and designated as data processors, detailed information on the names of external data processors may be provided to the interested party in exercising his rights as established from the GDPR.
Nature of the processed data and purposes of the processing
The personal data provided voluntarily by users who make use of the site’s features, that place purchase orders on the website, or forward messages for request of information, are used only to perform the service requested. Apart from what is specified for navigation data collected through technical cookies for which consent is not required, the user is free to provide personal data to use the features and services offered by the website: their failure to provide it may make it impossible to obtain what is requested.
Technical navigation data
The computer systems and software procedures used to operate on this website, acquire, during their normal operation, some data whose transmission is implicit in the use of internet communication protocols. This category of data includes: IP addresses, the type of browser used, the operating system, the domain name and the addresses of websites from which access or exit was made, information on the pages visited by users within the site, the time of access, the analysis of the internal path and other parameters relating to the operating system and the user’s informatic space. These data are processed in an aggregate and non-identifying manner and could be used by the provider to ascertain responsibility in the event of hypothetical computer crimes against the site, by the Data Controller they can be used for the purpose of technical management of the services provided and anonymous statistical analysis of the traffic generated and the pages visited, such data will be kept for the time necessary to carry out the specified purposes.
Data provided by users through e-mail messages
Each website publishes the contact email addresses of the owner company, to which every person can freely write: the provision of data is optional. The data will be processed for the purposes specified by the interested party. Data will be stored in compliance with the principles of lawfulness, purpose limitation and data minimization, pursuant to art. 5 of the GDPR, for the time required to achieve the purposes for which they were transmitted.
Data provided in the contact or information request forms.
In the page https://thermomat.com/contatti/ the visitor can fill out the form to send requests for information or other messages, only common personal contact and origin data of visitor are collected, which will be used to reply to the message and provide the requested information. Prior to sending the data, the user is required to consent the processing, which will be kept in accordance with the law. The data will be kept for the time of achievement of the purposes or for the fulfillment of requests, if not already present for other purposes of managing the relationship with the interested party which provide for different and prolonged retention times.
To the page https://thermomat.com/newsletter-iscrizione/ it is possible to subscribe to the periodic newsletter sent to subscribers, with commercial and technical information, updated news about products and services, discounts, special sales, events and fairs. Registration is optional and requires the specific consent of the visitor, the personal data required for registration are name and surname, country and town, job title; these data have been evaluated according to the principles of relevance and necessity with the aim of being able to provide contents of the newsletter selected on the basis of the origin and profession of the subscribers.
Data will be kept for the period of validity of the user’s registration and will be deleted upon request for cancellation by the user.
Also on page https://riservato.everlifedesign.it/registrati/ (during the registration for the access to the reserved area ) it is possible to give separate consent to receive the periodic newsletter with commercial and technical information, updates on products and services, discounts and promotions, events and fairs: the data will be kept for the period of validity of the registration and will be deleted upon the request for cancellation by the member. The subscriber has the option of requesting cancellation from the newsletter maintaining registration on the website, as explained below.
Unsubscribe from the newsletter
In the newsletter email sent to registered users there is a link to unsubscribe: the process is automatic and the removal from the newsletter is immediate. In the newsletter sent to registered users there is a link to unsubscribe: the process is automatic and the removal is immediate. It is also possible to write a specific request to the generic email address on the website on the contact page, specific request to the generic email address on the website on the contact page, specifying the request for cancellation from the newsletter and removal of personal data.
Chat WhatsApp
On the website www.thermomat.com appears the icon to start a message chat whrough the WhatsApp platform. The visitor can use the chat to send requests for information. The visitor can use the chat to send a request of information, Thermomat is the Data Controller of personal data solely for the management of the telephone number of the interested party and the messages and information collected through the chat, the data will be kept for the time necessary for the purposes of treatment and may be shared with Everlifedesign for purposes of replying to the message received and transmission of the request of information, will not be used for different purposes and will not be transmitted to other third parties. We specify that pursuant to European legislation, the manager of the WhatsApp platform is the independent Data Controller for all the data of the registered persons and transmitted by them during the use of the service: before being registered in the chat, each user must already be registered on WhatsApp with acceptance of the conditions of use of the service, in addition, each WhatsApp user manages his WhatsApp profile independently. Since he service manager acts as an independent Data Controller, Thermomat has no relationship or responsibility for the processing of all personal data of the subscribers carried out by the manager during the provision of the service to users, see the manager’s information on www.whatsapp.com.
Data for registering the account and for online purchases
The function of the registration of the user account is available only on the website shop.everlifedesign.it the website riservato.everlifedesign.it and the website www.download.thermomat.com
The function of e-commerce to make shop online is available only on the website shop.everlifedesign.it
On the website riservato.everlifedesign.it and the website www.download.thermomat.com the registration of the account is mandatory to access to the reserved area of the website from which it is possible to download contents that are not freely available: for the registration are required only common personal data defined in the art. 4 of the GDPR, no particular personal data are processed in any way as defined by art. 9 of the GDPR.
On the website shop.everlifedesign.it the creation of the account is optional to make orders on the website through the electronic commerce platform, while it is mandatory if you want to access to the reserved area where all user information are stored: name and personal data, addresses, orders, returns, credit notes, coupons, payment cards, favorites, alerts.
For the registration, only common personal data defined in art. 4 of the GDPR, particular personal data are not processed in any way as defined by art. 9 of the GDPR.
For the issuance of the sales document ( tax receipt or invoice ) and for the shipment, the tax code and postal address are required, for legal entities the company name and VAT number are also required.
Data provided will be used for the following activities:
· Register and administer the user’s account;
· Allow user access to the reserved area, manage preferences and shipping address;
· Where available, manage the electronic cart of the items the user wants to purchase;
· Where available, manage and track purchase or return orders, payments and shipments;
· Where available, manage methods of payment and record the details of the credit and debit cars.
The legal basis for the processing is founded, pursuant to art. 6 par. 1 letter B of the GDPR, on the execution of contractual agreements with the interested party or for the execution of pre-contractual measures at the request of the interested party. The data will be stored in compliance with the principles of lawfulness, purpose limitation and data minimization, pursuant to art. 5 of the GDPR, for the duration of the contract stipulated with the user, they will be canceled upon termination or withdrawal from the contract and the user will no longer be able to access their own reserved area.
Personal data relating to purchases, returns, payments, issuing of sales and transport documents, are kept for the time required by law for tax and accounting documents.
Account credentials recovery
In case of loss of the password, the e-mail address indicated in the account creation will be used to send a new temporary password that the user will have to change at the first access with another one of his choice.
Cancellation of the user account
Deleting your account can be done independently directly within your profile in the user’s reserved area. It is also possible to write a specific request to the generic email address present on the website in the contact page, specifying the request for cancellation of the account with removal pf personal data, the process of removing access to the reserved area will be completed within thirty days from the cancellation request.
It should be noted that the data relating to purchases cannot be delated but will be kept for the time required by the applicable law, as well as we can keep other user data in case it becomes necessary, for example but not only for investigations of crimes or frauds, defensive controls, protection of the legitimate interest of the owner or third parties.
Cookies
Cookies ( hereinafter “cookies” ) are small files that are saved on the user’s device while browsing the website, they are intended to collect information on the user’s navigation of the website and can be retransmitted or reused in occasion of subsequent visits.
Cookies have different characteristics and are used for different purposes, both by the owner of the website you are visiting ( so-called first-party cookies ), and by other websites ( so-called third -party cookies ) because our website incorporates web tools provided by third parts. Cookies can be stored permanently on the device or have a variable duration ( so-called persistent cookies ) , otherwise they are temporary and are deleted when the browser is closed or have a limited duration ( so-called session cookies ). There are other technologies such as pixel tags, web bugs, web storage and other similar files and technologies that can perform the same functions as cookies, in this Cookie Policy we use the term “cookie” also for all these similar technologies.
Session cookies
Their duration corresponds to the browser session and are automatically deleted when the browser is closed.
Persistent cookies
They remain stored on the navigation device until the expected expiration date, or are deleted by the user before the expiration date.
Technical or functional cookies
Technical or functional cookies, are used for navigation and use of the website, they are used to ensure the current functioning of the website or to manage certain delivery functions of the website based on the user’s choices, they are necessary and their deactivation may mean the loss of functionality of the site or the inability to navigate it correctly. These cookies can be session or persistent, first party or deposited directly from our site or domain but also by third parties, managed by other websites or different domains with which our website interacts. The visitor’s consent is not required for this type of cookie.
We use these cookies to analyze the traffic and use of the website anonymously, without directly identifying the user. On the website we use the third-party services of Google Analytics ( analytics.google.com ) with the function of partial masking of the user’s IP address ( anonymization ), in this way the third party is not able to cross the address IP with other data in its possession and cannot perform user profiling. These cookies can be session or persistent.
The visitor’s consent is not required for these cookies because the data collected is minimized and anonymous.
The deactivation of these cookies can be performed without any loss of functionality, for more information, please refer to the link https://www.google.it/policies/privacy/partners/ . The user can also selectively disable the action Google Analytics by installing the opt-out component provided by Google on your browser, please refer to the link https://tools.google.com/dlpage/gaoptout
Third party cookies
On the website we use session or persistent third-party cookies for marketing, tracking and profiling purposes, for which the Cookie Banner is presented when accessing the website where the visitor is invited and expresses their choices on optional cookies, which will not be deposited on the user’s device without his consent.
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https://thermomat.com/ |
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Link to other websites
In the pages of the website there are links to visit other third-party websites, the use of these features leads allows the user to interact with web services offered by third-party sites and involves the exchange of information with these websites, the visitor exits from our website to access to the third-party website, where the management of visitor information is carried out independently.
Social Media
On the website there are links to visit the pages of our profiles on the various Social Networks such as Facebook, Youtube, Twitter and Linkedin, Vimeo, Instagram, Pinterest, or to view videos or other multimedia content found in these Social profiles. The use of these buttons and features leads allows the user to interact with the web services offered by third-party websites and involves the exchange of information with such websites; the management of information and the methods for eliminating it is regulated by third parties. For example, when the link to our profile on the third – party website such as Facebook, Youtube, Twitter or Linkedin is visited on the website, the browser or the app, as appropriate, will establish a directly link to the third-party website ( “Social Plug-in” ) and will then transmit the data directly to the third-party domain that deposits the cookie. Furthermore, if the user browses our website while logged in to his profile in the social network, he has already consented to the use of cookies conveyed through the social network and the collection and use of information obtained from third parties through the plugin are governed by the respective privacy policies of the social networks, to which please refer.
Consent and refusal of cookies
At the time of access to the website there is a banner containing a brief information on cookies with a link to this extended information: the banner allows you to set the initial preferences on cookies with a link to this extended information: the banner allows you to set the initial preferences on cookies, selecting the optional or profiling ones that you want to enable, by default they are enabled only functional/technical coolies that are necessary and cannot be deactivated. Once the settings have been saved or by continuing to browse, the visitor gives consent to the use of the cookies set, which is registered with a “technical cookie” saved in the user’s device.
Cookie management
To manage the use of cookies it is necessary to change the browser settings through the following possible solutions, they are examples and there are also others:
· Modification of the browser settings, which allow or not the storage of cookies and which usually also allow you to set the rules of cookies so that those of “third parties” are not accepted. Some also allow you to block the cookies of some third parties and not others, through a function that allows you to indicated from which domains to allow the sending of cookies;
· With specific software components added to the browser ( so – called plug – in ), which specialize the functions commonly made available by navigation software and which can be configured by the user to make a selection of cookies based on the domains of origin;
· Through the so-called “do not track”, which allows the user to report to each visited websites his will to be tracked or not during navigation. However, this technical method is not standardized and there is no certainty that this functionality is implemented on all domains that deposit cookies on the website and for which, being from third parties, the Owner does not control;
· It is possible to disable Google Analytics cookies by visiting the Google web page ( Google GaOptOut ) and downloading the add-on for the browser used.
Note: by choosing to lock all cookies, the full functionality of the website could be compromised.
Methods of processing and storage
As part of the respective treatments of competence, the data are processed by Thermomat and Everlifedesign personnel authorized and trained for the management and maintenance of the website or for the execution of administrative and commercial and customer assistance activities, they can be communicated to third parties expressly appointed as Responsible for the processing of competence pursuant to Art. 28 of the Regulation. The treatments take place with manual and computerized procedures, in compliance with the procedures set out in articles 6, 32 of the Regulation and through the adoption of adequate security measures to prevent the loss, destruction, alteration of data and unauthorized access to data. The data are kept for the time necessary for the purposes of the processing, subject to any retention times required by laws or regulations applicable to the data processed. The data collected with consent, such as marketing or user account registration data, are kept until the user requests for cancellation or until our processing purposes are exhausted.
Categories of subjects to whom personal data may be transmitted
For the pursuit of the different processing purposes, the Data Controller may communicate, by transmission, the personal data of the interested parties to third parties in the categories listed below:
· Subjects identified by law;
· Companies that perform banking services for the e-commerce platform and for the management of payments;
· Companies or professionals who provide services for the provision and management of the website and for the management of the Data Controller’s information system;
· Companies or other subjects for shipping and transport services for goods purchased or returned;
· Subjects who provide customer assistance activities;
· Companies, professionals, consultants to support our activities;
The subjects belonging to the aforementioned categories will use the data received as independent Data controllers, except in the case in which our Data Processors for their specific competence have been designated: the information on the list of managers may be provided to the interested parties in the exercise of their rights as per what is indicated in articles 15 – 22 of the regulations. The data will not be disclosed in any way and will not be transferred outside Europe.
Exercise of the rights of the data subject
The data will not be disclosed in any way and will not be transferred outside Europe.
Except for the limitations provided for by the same Regulation, the interested party may, at any time, exercise the following rights provided for by articles 15 to 22 of the GDPR:
- Access to personal data; rectification; cancellation; limitation of processing; opposition to processing; data portability;
- Withdrawal of consent, where provided: the withdrawal of consent does not affect the lawfulness of the processing based on the consent given before withdrawal;
- Information on the automated process relating to profiling.
To exercise their rights, the interested party must contact the Data Controller at one of the two companies at the addresses indicated on this page in the “Data Controllers and Managers” chapter. The interested party can also lodge a complaint, within the terms and methods provide, with the Privacy Guarantor Authority: we invite you to check www.garanteprivacy.it for additional information.
Changes to the policy
This policy governs the methods of processing personal data processed by the Data Controller through the website. The possible entry into force of new sector regulations, as well as the constant examination and updating of user services, could lead to the need to change these methods. It is possible that our policy may change over time and we therefore invite the visitor to periodically consult this page. For this purpose, the policy document highlights the update date.
Review November 2021